Casap has raised $56 million in a Series B round. Base10 Partners led the deal, with strategic backing from Experian and Synchrony. Casap announced the raise on October 28, 2026. The round brings the company’s total funding to about $90 million.
Casap builds AI agents for financial services. Its agents investigate cases, make decisions, and act across a bank’s existing systems. The company started with disputes and fraud and is now expanding into collections, claims, and complex exceptions.
What does Casap do?
Casap builds AI agents that resolve back-office work for banks, credit unions, fintechs, and payment processors. The agents handle disputes, fraud cases, and chargebacks from start to finish. They read the case, pull data from connected systems, make a decision, and take action, with humans kept in the loop for calls that need judgment.
This is the shift the whole agent market is built on. Older tools flagged a case and handed it to a person. Casap’s agents work the case to a resolution. More than 100 financial institutions already use the platform.
The round at a glance
| Detail | Info |
|---|---|
| Amount | $56 million |
| Round | Series B |
| Valuation | Not disclosed |
| Date | October 28, 2026 |
| Lead investor | Base10 Partners |
| Strategic investors | Experian, Synchrony |
| Total raised | ~$90 million |
Who invested in Casap’s Series B?
Base10 Partners led the Series B. Experian and Synchrony joined as strategic investors, which matters because both are large players in credit and payments that could become customers and partners. Emergence Capital and Lightspeed Venture Partners, who backed earlier rounds, came back in.
Casap funding history
| Round | Date | Amount | Lead investor |
|---|---|---|---|
| Series B | Oct 2026 | $56M | Base10 Partners |
| Series A | 2025 | $25M | Emergence Capital, Lightspeed |
Casap has now raised about $90 million in total. The Series A closed roughly a year before this round.
How well do Casap’s agents perform?
Casap reports strong results from its deployments. Clients have seen first-party fraud losses fall by up to 51 percent. Its chargeback win rate is 96 percent, against an industry average near 60 percent. Dispute resolution has dropped from as long as 90 days to about 8 days. And 73 percent of dispute cases are now resolved through automation, with no human touch.
These numbers are the reason the round came together. Fraud and disputes are expensive, slow, and easy to measure, which makes them a clear early win for agents.
Why does this round matter?
Financial services is turning into one of the strongest markets for AI agents. The work is high volume, rule heavy, and tied directly to money, so savings are easy to prove. Casap sits in a crowded field, but its focus on disputes and fraud gives it a sharp edge and real metrics to point to.
The investor list says something too. When Experian and Synchrony put money into an agent startup, it signals that incumbents see agents as part of their own future, not just a threat.
What is next for Casap?
Casap plans to use the money to expand beyond disputes and fraud into collections, claims, and complex exceptions. The harder question is reliability. Agents that act on real financial decisions have to be right, and the cost of a wrong call is high. Casap was co-founded by Shanthi Shanmugam, who was at Robinhood, and Saisi Peters, who was at Chime.
Frequently asked questions
Casap raised $56 million in a Series B round announced on October 28, 2026. The round brings its total funding to about $90 million.
Base10 Partners led the round. Experian and Synchrony joined as strategic investors, and earlier backers Emergence Capital and Lightspeed Venture Partners also took part.
Casap builds AI agents for financial services. Its agents handle disputes, fraud, chargebacks, and related cases end to end, working across a bank’s existing systems with human oversight for complex decisions.
More than 100 banks, credit unions, fintechs, and payment processors use Casap.
Casap was co-founded by Shanthi Shanmugam, formerly of Robinhood, and Saisi Peters, formerly of Chime.